Every order update on WhatsApp, sent automatically
Stop typing the same order confirmation fifty times a day. Catafy sends order, dispatch, delivery and verification messages to your buyers on WhatsApp the moment the event happens.
WhatsApp is where Indian B2B buyers actually reply — but keeping every buyer updated by hand does not scale. Once you are doing dozens of orders a day, someone is always waiting on a message nobody had time to send.
Catafy connects to your WhatsApp Business account through Whaaty and fires the right message automatically when something happens: an order is placed, an order is dispatched, an order is delivered, a customer needs an OTP, or a buyer's catalogue access is approved. Messages go out under your own brand, so buyers see your business as the sender rather than a generic gateway.
You stay in control. Choose which automations are switched on, pick the approved template used for each event, and send a real test message to your own number before you turn anything live. Every message shows its cost up front, charged against a transparent credit balance.
Automations you can switch on
Order placed confirmation
The buyer gets an instant confirmation on WhatsApp the moment their order is placed — no manual reply needed.
Dispatch notification
Tell buyers their order has been dispatched automatically, cutting down 'has it shipped?' follow-up messages.
Delivery confirmation
Close the loop with a delivery message so buyers know the order arrived and you have a record of it.
Order update messages
Keep buyers informed when an order changes status, without anyone having to remember to message them.
OTP verification
Send login and verification codes to customers over WhatsApp as part of your store's sign-in flow.
Catalogue access approval
When you approve a buyer for a private catalogue, they are notified on WhatsApp straight away.
Your own business number
Connect your own WhatsApp Business account through Whaaty so every message carries your brand, not a generic sender ID.
Template control and test sends
Pick the approved template for each event and send a real test message to your own number before going live.
Transparent per-message cost
Each automation shows its estimated cost per message, charged from a credit balance with full transaction history.
How to set it up
- 1
Connect WhatsApp
Link your WhatsApp Business account via Whaaty from your Catafy settings.
- 2
Choose your events
Switch on the automations you want — order placed, dispatched, delivered and more.
- 3
Assign templates
Pick the approved message template used for each event.
- 4
Send a test, then go live
Message your own number to verify it works, then let it run automatically.
Frequently Asked Questions
Yes. You connect your own WhatsApp Business account through Whaaty, so buyers see messages from your business under your own brand rather than an unknown third-party sender.
Whaaty is the WhatsApp Business messaging provider Catafy integrates with to deliver automated messages. You connect your Whaaty account once from Catafy settings, and your approved WhatsApp templates become available to assign to Catafy events. You can learn more at whaaty.com.
Catafy supports order placed, order dispatched, order delivered, general order updates, customer OTP verification and catalogue access approval. You choose which of these are switched on.
Yes. Every automation lets you send a real WhatsApp message to your own number first, so you can confirm the template and the integration work before going live.
Each automation displays its estimated cost per message before you enable it. Messages are charged from your Catafy credit balance, and every charge appears in your credit transaction history.
No. Automations are optional. Catafy works fully as a catalogue and ordering platform without them — you can switch automations on later when message volume justifies it.
Yes. You can reassign the template used for any event at any time, and Catafy shows which templates are suggested for each specific event.
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