1. Overview

NextWave Technology Private Limited ("Catafy", "we", "us") provides the Catafy platform as a subscription service. This policy explains how billing, renewals, cancellations and refunds work for your Catafy subscription and for prepaid credits. It forms part of our Terms and Conditions.

Until 31 August 2026 these services were billed by SparkSphere Venture Private Limited. From 1 September 2026, all invoices and payments are issued by NextWave Technology Private Limited. Invoices raised before that date remain valid for your records.

2. Free Trial

Where we offer a free trial, you can evaluate Catafy without payment for the trial period. We do not charge you when the trial starts, and the trial does not convert into a paid plan by itself.

At the end of the trial, paid features stop working unless you purchase a plan. Your data is retained for a limited period so you can subscribe and pick up where you left off. Trials may be limited to one per business.

3. Billing and Payment in Advance

Catafy subscriptions are billed in advance for the period you choose — monthly, quarterly, yearly or multi-year. Access to paid features begins once payment is received and continues for the period paid for.

Prices shown are exclusive of Goods and Services Tax (GST) and any other applicable tax unless stated otherwise. Applicable tax is added at the prevailing rate and shown on your invoice.

You are responsible for keeping a valid payment method on file and for ensuring sufficient funds or limit are available at renewal.

4. Automatic Renewal

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, so your catalogues and store stay live without interruption. Renewal continues until you cancel.

We will attempt to notify you before a renewal charge on longer billing cycles. If we change the price of your plan, we will give you reasonable notice before the change applies to a renewal, so you can cancel first if you prefer.

5. How to Cancel

You may cancel at any time. You can cancel from the billing section of your Catafy dashboard, or by emailing [email protected] from the email address registered on your account. Please include your store name or registered phone number so we can identify the account.

We will acknowledge a cancellation request by email. Cancellation is effective for the next renewal — it stops future charges rather than ending the period you have already paid for.

To avoid being charged for the next period, cancel at least 48 hours before your renewal date. Cancellations received inside that window may take effect from the following period.

6. What Happens After You Cancel

You keep full access to your paid plan until the end of the period you have already paid for. Nothing is cut off early.

At the end of that period, paid features stop and your account moves to a limited state. Your catalogues and store links stop serving to buyers.

We retain your data for a limited period after the subscription ends so you can reactivate or export it. Please export your products, customers, orders and catalogue PDFs before your access ends — the dashboard provides export tools for this.

7. Refunds — General Position

Catafy is a digital service that is delivered and consumed continuously from the moment your subscription begins. Subscription fees are generally non-refundable, and we do not provide refunds or credits for partial periods, for time left unused after a cancellation, or for periods during which you chose not to use the Service.

This does not affect any right you may have under applicable consumer protection law, and it does not apply to the specific situations listed in the next section, where we do refund.

8. When We Do Provide a Refund

We will review and, where the circumstances are confirmed, refund in the following situations:

• Duplicate payment — you were charged more than once for the same subscription period.
• Incorrect amount — you were charged an amount other than the price applicable to your plan, or tax was applied incorrectly.
• Charge after valid cancellation — you cancelled in time but a renewal was still processed.
• Failed activation — payment succeeded but your plan was not activated and our team could not resolve it within a reasonable period.
• Unauthorised transaction — a payment was made on your account without your authority and this is confirmed following investigation.
• Material failure — a defect attributable to Catafy prevents you from using a core paid feature for a prolonged period and we are unable to fix it or provide a workable alternative.

9. How to Request a Refund

Write to [email protected] with "Refund Request" in the subject line, within 7 days of the charge you are querying. Include your registered email or phone number, the invoice or transaction reference, the amount, and a short description of the issue.

We will acknowledge your request within 2 working days and tell you our decision, with reasons, within 7 working days of receiving the information needed to assess it.

10. How Approved Refunds Are Paid

Approved refunds are made to the original payment method and in the original currency. We cannot refund to a different card, account or person.

Once we initiate a refund, it is typically credited within 5 to 10 working days, though the exact timing depends on your bank, card issuer or payment provider and is outside our control.

Where tax was charged on the original payment, the refund is processed in accordance with applicable tax rules, and a credit note is issued where required.

11. Prepaid Credits

Credits used for AI image generations and WhatsApp messages are purchased in advance and are consumed as the corresponding service is delivered. Every purchase and deduction is visible in your credit transaction history.

Credits are non-refundable and non-transferable once purchased, and cannot be exchanged for cash. Credits consumed by a completed AI generation are not returned if you are unhappy with the result — you can regenerate instead.

We will refund credits where they were deducted because of a verified technical fault on our side — for example a generation that was charged but never produced a result, or a message charged but never submitted for delivery.

We are not able to refund credits for WhatsApp messages that were properly submitted but were then delayed, rejected, throttled or blocked by WhatsApp, Meta, your messaging provider or the recipient's carrier.

12. Upgrades and Downgrades

You can upgrade at any time and the higher entitlement applies immediately. Where you upgrade mid-period, we apply the value of your unused period against the cost of the new plan.

Downgrades take effect from your next renewal, not immediately, and we do not refund the difference for the current period. Before downgrading, check the limits of the lower plan — content, team members and devices above those limits may become inaccessible.

13. Failed Payments and Overdue Amounts

If a renewal payment fails, we will retry and notify you so you can update your payment method. Your service continues during a short grace period.

If payment remains outstanding after the grace period, we may suspend access to paid features. If an amount remains unpaid for 15 days from the date it fell due, we may cancel the subscription and, after the retention period described in our Privacy Policy, delete the associated data.

Suspension or cancellation for non-payment does not waive amounts already due for periods already served.

14. Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved quickly and without a dispute.

Where a chargeback is raised, we may suspend the account while the dispute is investigated, and we will provide the payment provider with records of the subscription and the service delivered. If a chargeback is decided in our favour, the outstanding amount remains payable before service resumes.

15. Orders Between You and Your Buyers

This policy covers what you pay Catafy for your subscription and credits. It does not cover orders your buyers place with you through your catalogue or store.

Catafy is not the seller of those goods, is not a party to that transaction, and does not hold or settle those funds — payments go to your own connected payment gateway. Cancellations, returns, replacements, refunds, shipping disputes and after-sales service for those orders are entirely between you and your buyer.

As a seller you are responsible for publishing your own cancellation, refund, return and shipping terms to your buyers, and for honouring them in line with applicable consumer protection law.

16. Custom Domains and Third-Party Costs

Fees you pay to third parties — domain registrars, payment gateways, WhatsApp Business messaging providers, logistics providers and app stores — are governed by those parties' own terms and are not refundable by us.

The TLS certificate we provision for a connected custom domain is included at no extra charge; we do not charge for it and therefore do not refund it.

17. Changes to This Policy

We may update this policy to reflect changes to our plans, our payment providers or the law. The current version is always published on this page with its effective date, and it is the version that applies to charges made while it is in force.

Where a change materially affects your rights, we will give you reasonable notice before it takes effect.

18. Contact and Grievance Redressal

For any billing, cancellation or refund question, write to [email protected] or call +91-8383960500.

If you are not satisfied with how your request was handled, you may escalate to our Grievance Officer at [email protected] with "Grievance" in the subject line, or write to NextWave Technology Private Limited, Plot No. 20, Block H-1/A, Sector 63, Noida, Uttar Pradesh - 201301, India. We will acknowledge within 24 hours and endeavour to resolve within 15 days.